|An approach to digital transformation that emphasizes flexibility, adaptability, and collaboration in the development and implementation of digital initiatives.
|Lean DX, Design Thinking, Digital Roadmap
|Using an agile approach to develop and deploy a mobile app.
|Artificial Intelligence (AI)
|A branch of computer science that focuses on creating intelligent machines that can learn, reason, and perceive.
|Machine Learning, Natural Language Processing, Deep Learning
|Using AI to automate customer service interactions.
|The use of technology to automate repetitive or mundane tasks, reducing the need for human intervention.
|Robotic Process Automation (RPA), Machine Learning, Artificial Intelligence
|Implementing an RPA system to automate data entry tasks.
|A decentralized digital ledger that records transactions in a secure and transparent manner.
|Cryptocurrency, Smart Contracts, Distributed Ledger Technology
|Using blockchain technology to improve supply chain transparency.
|The process of identifying and pursuing new business opportunities and partnerships.
|Sales, Marketing, Strategic Planning
|Developing a new product line to expand into a new market.
|Business Model Innovation
|The process of creating new or modified business models to adapt to changing market conditions and customer needs.
|Disruptive Innovation, Blue Ocean Strategy, Lean Startup
|Developing a subscription-based revenue model for a software platform.
|The process of planning and implementing organizational changes in a structured and controlled manner.
|Project Management, Leadership, Communication
|Managing the transition to a new digital platform for a company.
|The delivery of on-demand computing services over the internet, including storage, processing power, and applications.
|Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS)
|Moving data storage and processing to a cloud-based platform.
|The exchange of information and ideas between individuals or groups, using various methods and channels.
|Collaboration, Messaging, Video Conferencing
|Using a team messaging platform to facilitate communication between remote team members.
|The adherence to laws, regulations, and standards related to business practices and operations.
|Data Privacy, Security, Risk Management
|Ensuring compliance with GDPR regulations for collecting and storing customer data.
|A technology that enables the delivery of computing services, including servers, storage, databases, networking, software, analytics, and intelligence, over the internet.
|Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS)
|Amazon Web Services, Microsoft Azure, Google Cloud Platform
|The process of working together to achieve a common goal. In the context of digital transformation, collaboration often involves using digital tools and platforms to facilitate communication and teamwork.
|Teamwork, Communication, Project Management
|Virtual Teams, Online Project Management Tools, Video Conferencing Software
|The exchange of information between individuals or groups. In the context of digital transformation, communication often involves using digital tools and platforms to facilitate the sharing of information and ideas.
|Collaboration, Teamwork, Messaging
|Email, Instant Messaging, Video Conferencing
|The ability of a business or organization to maintain or improve its position in the marketplace relative to its competitors. In the context of digital transformation, competitiveness often involves leveraging digital technology to improve efficiency, productivity, and customer experience.
|Market Positioning, Innovation, Efficiency
|E-commerce, Digital Marketing, Customer Analytics
|The act of adhering to legal, regulatory, and ethical standards. In the context of digital transformation, compliance often involves implementing digital security and privacy measures to protect sensitive data and information.
|Security, Risk Management, Governance
|Data Privacy Regulations (e.g. GDPR, CCPA), Cybersecurity Standards, Industry-Specific Regulations
|The process of planning, controlling, and reducing expenses to achieve business objectives. In the context of digital transformation, cost management often involves using digital technology to improve operational efficiency and reduce overhead costs.
|Efficiency, Productivity, Automation
|Cloud Computing, Data Analytics, Robotic Process Automation (RPA)
|The perception and interactions that a customer has with a business throughout the customer journey. In the context of digital transformation, customer experience often involves leveraging digital technology to improve the quality and consistency of customer interactions.
|User Experience (UX), Personalization, Omni-channel
|Mobile Apps, E-commerce Websites, Customer Relationship Management (CRM) Systems
|Digital transformation initiatives that focus on improving the customer experience and customer-facing processes, such as sales, marketing, and customer service.
|Digital Strategy, Customer Experience, Innovation
|Mobile Apps, Social Media Marketing, Chatbots
|The process of using statistical and computational methods to collect, analyze, and interpret data. In the context of digital transformation, data analytics often involves using digital tools and platforms to gather insights and inform decision-making.
|Business Intelligence (BI), Data Science, Machine Learning
|Big Data Platforms, Data Visualization Tools, Predictive Analytics
|The protection of personal and sensitive information from unauthorized access, use, and disclosure. In the context of digital transformation, data privacy often involves implementing digital security measures to protect customer data and comply with data privacy regulations.
|Compliance, Cybersecurity, Risk Management
|Encryption, Access Control, Privacy Policies
|Digital Capability Maturity Model
|A framework for assessing an organization’s digital capabilities and developing a plan to improve those capabilities.
|Digital transformation, DX frameworks, data analytics, agile DX, lean DX
|Using the DCMM to evaluate a company’s current digital capabilities and identify areas for improvement.
|The practice of promoting and selling products or services using digital channels, such as search engines, social media, email, and websites.
|Search engine optimization, social media marketing, email marketing, digital product management
|Developing a digital marketing strategy to increase brand awareness and customer engagement.
|Digital Product Management
|The process of developing and delivering digital products and services that meet the needs of customers and stakeholders.
|Agile DX, lean DX, design thinking, user experience, digital marketing
|Collaborating with cross-functional teams to design, develop, and launch innovative digital products and services.
|A plan for achieving specific digital transformation goals, including milestones, timelines, and resource allocation.
|Digital transformation, DX frameworks, agile DX, lean DX, change management
|Creating a digital roadmap to guide the implementation of a DX program and track progress toward digital objectives.
|A comprehensive plan for achieving specific digital transformation goals, including both short-term and long-term objectives.
|Digital transformation, DX frameworks, digital roadmap, agile DX, lean DX
|Developing a digital strategy to align digital initiatives with broader business goals and objectives.
|DX as a Service
|A cloud-based service model that provides organizations with the technology and resources they need to implement a digital transformation program.
|Cloud computing, digital transformation, DX frameworks, solution architecture, automation
|Using DX as a Service to access cutting-edge technology and expertise without incurring the costs and complexities of building and managing an in-house digital transformation program.
|Sustainable business practices that reduce environmental impact, conserve resources, and promote social responsibility.
|Sustainability, digital transformation, innovation, automation, collaboration
|Incorporating eco-friendly practices into a digital transformation program to enhance sustainability and corporate social responsibility.
|An increase in the production of goods and services in an economy, often measured by gross domestic product (GDP) or similar metrics.
|Competitiveness, labor market disruptions, funding and grants, national digital strategies, regulatory frameworks
|Implementing a digital transformation program to drive economic growth through increased efficiency, innovation, and competitiveness.
|Economic Power Concentration
|The consolidation of economic power in a small number of firms or industries, often leading to market dominance and reduced competition.
|Digital transformation, innovation, market positioning, business models, sustainability
|Using digital transformation to promote competition, innovation, and sustainability and prevent economic power concentration.
|The ability to accomplish tasks or goals with minimal waste, effort, or cost.
|Productivity, automation, data analytics, scalability, flexibility
|Implementing digital transformation initiatives to increase efficiency and streamline business processes.
|The process of introducing new ideas, methods, products, or services to an organization, market, or industry.
|Disruptive innovation, open innovation, incremental innovation
|Introducing new digital tools or processes to improve business operations or customer experience.
|Internet of Things (IoT)
|The network of physical devices, vehicles, appliances, and other objects embedded with sensors, software, and connectivity, allowing them to collect and exchange data.
|IoT devices, smart homes, connected cars
|Using IoT technology to track and monitor inventory or equipment in a supply chain.
|An approach to digital transformation that emphasizes the elimination of waste, the optimization of resources, and the delivery of value to customers through continuous improvement.
|Agile DX, Kaizen, Six Sigma
|Streamlining a customer onboarding process by reducing the number of steps required.
|The process of planning, implementing, and controlling the movement of goods and services from the point of origin to the point of consumption.
|Supply chain management, transportation, distribution
|Using digital technology to track shipments and manage inventory in real-time.
|The process of establishing a distinct identity and competitive advantage for a brand or product in the marketplace.
|Brand differentiation, target audience, competitive analysis
|Developing a unique value proposition and marketing message for a new digital product.
|National digital strategies
|A government’s plan for promoting the development and adoption of digital technology across a country’s economy and society.
|Digital agenda, e-government, digital inclusion
|Investing in digital infrastructure to improve internet access and support innovation in key industries.
|A type of digital transformation that focuses on improving internal business operations and processes, such as supply chain management, HR, and finance.
|Customer-facing DX, back-office automation, process optimization
|Automating invoicing and payment processing to improve cash flow and reduce errors.
|The process of tailoring products, services, or experiences to meet the unique needs and preferences of individual customers.
|Customization, user experience, targeted marketing
|Using data analytics to create personalized product recommendations or email marketing campaigns.
|Industry-recognized credentials that demonstrate a person’s expertise and proficiency in a particular area or skill.
|Project management, agile development, data analytics
|Earning a certification in digital marketing or cybersecurity to advance a career in digital transformation.
|The laws, rules, and policies that govern the use and implementation of digital technology in a particular industry or country.
|Data privacy, cybersecurity, intellectual property
|Adhering to regulations for data protection and privacy when implementing a new digital system.
|The process of identifying, assessing, and controlling risks that could negatively impact a digital transformation project or initiative.
|Risk mitigation, risk assessment, risk analysis
|Identifying potential security threats or data breaches and taking steps to prevent them from occurring.
|The ability of a digital transformation system or process to expand or contract based on changing demands.
|Growth potential, expandability
|A cloud-based platform that can handle increasing amounts of data or users without slowing down.
|The protection of digital assets, data, and information from unauthorized access, use, disclosure, disruption, modification, or destruction.
|Cybersecurity, data privacy
|Implementing measures such as firewalls, encryption, and multi-factor authentication to prevent cyberattacks and data breaches.
|The process of designing and implementing technology solutions that align with a company’s digital transformation goals and objectives.
|Enterprise architecture, system architecture
|Developing a cloud-based platform that can integrate with existing legacy systems and support digital transformation initiatives.
|The practice of creating and maintaining digital transformation systems and processes that can operate efficiently and effectively over the long term.
|Eco-friendly practices, green computing
|Designing a data center that uses renewable energy sources and minimizes its carbon footprint.
|The practice of providing remote medical care and consultation using digital communication technologies.
|Telehealth, virtual care
|Using video conferencing or mobile apps to connect patients with healthcare providers from remote locations.
|The practice of being open and honest about the operations, practices, and policies of a digital transformation initiative.
|Providing stakeholders with clear and concise information about the goals, objectives, and outcomes of a digital transformation project.
|User Experience (UX)
|The overall experience and satisfaction that a user has when interacting with a digital product or service.
|User interface (UI), usability, accessibility
|Designing a website or app that is easy to navigate, visually appealing, and meets the needs of its users.
|User Interface (UI)
|The graphical layout and design of a digital product or service that enables users to interact with it.
|User experience (UX), usability
|Designing an intuitive and user-friendly interface that makes it easy for users to complete tasks and achieve their goals.
|The process of creating a virtual version of something, such as a computer network or operating system, to enable it to run on multiple physical devices.
|Virtual machines, software-defined networking
|Creating a virtual desktop environment that enables users to access their applications and data from any device with an internet connection.
|The extent and quality of a company’s online presence, including website, social media, and other digital channels.
|Online presence, digital footprint, web identity
|A company’s web presence can greatly impact its visibility, brand reputation, and customer engagement.
|The process of preparing a workforce for the changes brought about by digital transformation, including upskilling, reskilling, and training in new technologies and processes.
|Upskilling, reskilling, training, digital skills
|Workforce transformation is essential for ensuring that employees are able to thrive in the digital economy and contribute to the success of the business.
|The use of technology, such as robots and artificial intelligence, to automate routine tasks in the workplace, reducing the need for human labor.
|Robotic process automation, AI automation, task automation, machine learning
|Workplace automation can improve efficiency, reduce errors, and free up employees to focus on more strategic tasks.
|The use of technology to facilitate communication and collaboration between employees, regardless of their physical location.
|Collaboration tools, communication platforms, video conferencing, virtual teams
|Workplace collaboration can improve teamwork, productivity, and innovation, especially in remote or distributed work environments.
|The ability of employees to work outside of traditional office settings and hours, using digital technology to stay connected and productive.
|Remote work, telecommuting, flexible hours, digital nomads
|Workplace flexibility can improve work-life balance, reduce commuting time and costs, and increase employee satisfaction and retention.
|The use of digital technology to drive innovation in the workplace, including new products, services, processes, and business models.
|Digital innovation, innovation management, ideation, creativity
|Workplace innovation can lead to competitive advantage, increased revenue, and improved customer satisfaction.
|The ability of employees to work from anywhere, using mobile devices and digital technology to stay connected and productive.
|Mobile work, BYOD (Bring Your Own Device), mobile apps, mobile workforce
|Workplace mobility can improve productivity, collaboration, and responsiveness, especially for employees who are frequently on the go.
|The process of transforming the physical and digital environment of the workplace to better support the needs of employees and the business.
|Digital workplace, workplace design, workplace culture, workplace experience
|Workplace transformation can improve efficiency, innovation, and employee engagement, while reducing costs and improving sustainability.
|A security model that assumes all devices, users, and networks are potentially compromised and must be verified before being granted access to sensitive data or systems.
|Identity and access management, multifactor authentication, least privilege, network segmentation
|Zero-trust security can improve data protection, reduce the risk of cyberattacks, and increase compliance with industry regulations.